Wait Time Policy

Wait Time Policy

We understand things don’t always go according to plan. That’s why we created a wait time policy with an industry-leading grace period. Your grace period is determined by your pick-up location and starts at your scheduled pick-up time. If your grace period finishes and you have not arrived, you’re charged $1/minute in wait time fees.

Airport/Cruise Terminal Pick-up
Flights are unpredictable. We recommend that you provide us with your flight information so we can track your flight and help you avoid wait time fees. You have the option to opt out of providing us with your flight information however you may incur unnecessary fees or be kept waiting if your plane arrives later or earlier than planned.

Domestic Flight/Cruise Terminal: 30 Minutes

International Flight: 60 Minutes

Non-Airport Pick-up
10 Minutes

Grace Period
When the grace period has passed, we will contact you. If we don’t hear from you, your ride will be cancelled 60 minutes after the grace period has ended. You will be charged the wait time incurred plus all other applicable charges, with the exception of tip and tolls. If you need to extend the wait time, no problem—just give us a call.