Cancellation Policy

Cancellation Policy

Cancellation Minimum notice periods

The following cancellation terms represent standard policy at Elite Limo and may be modified from time to time based on market, desired reservation dates and vehicle availability. All modifications that are mutually agreed upon in writing or communicated and confirmed at the time of reservation will supersede the following. Cancellation fees are based on pickup location and the time the reservation is cancelled. Minimum notice periods (time before the scheduled pickup time) are as follows. Manhattan: 30 minutes (1/2 hour) NYC Boroughs and Airports: 60 minutes (1 hour) Rest of United States: 180 minutes (3 hours) Cancellations that occur without the required notice will result in a charge based on the pickup location (details below).

Cancellations and No Show Fees

$35 + tax + applicable wait time and car seat fees, Manhattan (SUV): $68 + tax + applicable wait time and car seat fees NYC Boroughs and Airports: Full fare up to $78 + applicable tax, wait time, tolls, parking, meet and greet, and car seat fees Rest of United States: Full fare + applicable wait time, tolls, parking, meet and greet, and car seat fees. Any change to a reservation that occurs without the minimum notice period set forth above will be deemed to be a cancellation of the original reservation and will result in the imposition of the applicable cancellation fee. We reserve the right to charge the entire fare in advance at the time the reservation is made. In the event of a cancellation, we reserve the right to withhold that portion of the fare not charged as a cancellation fee for a period of up to 60 days following the date of the scheduled service date. The cancellation and other fees set forth above also apply in the event the passenger is not available for his/her scheduled pick-up. All deposits are non-refundable. Cancellations will result in a full charge equal to the base fare price of the trip plus the 20% service fee. Cancellation of sedans within two (2) hours of scheduled pickup in the Boston area and three (3) hours in other areas of scheduled pick-up will result in a full charge equal to the base fare price of the trip plus the 20% service fee. International reservations must be canceled 24 hours in advance or the full fare + 20% service charge will be billed. Van reservations must be canceled 48 hours in advance or the full fare + 20% service charge will be billed. SUV and Mercedes reservations must be canceled 24 hours in advance or the full fare + 20% service charge will be billed. Stretch Limousine reservations must be canceled 48 hours in advance or the full fare + 20% service charge will be billed. All bus and specialty vehicle reservations must be canceled one week in advance or the full fare + 20% service charge will be billed. A no show fee equal to the trip plus service fee plus applicable wait time will be charged when the passenger fails to show at the designated location. If you cannot locate your driver call (617) 886-5156 to avoid a no show fee. Elite Limo shall not be liable for circumstances beyond its control, including but not limited to, weather, road conditions and breakdowns. Elite Limo assumes no responsibility for lost or damaged baggage, personal belongings or any items left in the vehicle. In the event Elite Limo is unable to provide one of its employee drivers for your ride, Elite Limo may contract with a qualified affiliated company to provide the service. In that event, a referral fee will be charged in lieu of a service charge. In such instances, Elite Limo will strive to ensure that the driver receives appropriate compensation for providing the service. Certain vehicles and/or special event reservations require a signed contract. Contract must be signed by an adult over the age of 21; proof of age is required (i.e. valid driver’s license or passport).Depending on the logistics of the reservation, either a 50% non-refundable deposit or non-refundable payment in full is due at the time the reservation is booked.

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